The RHS Store is fully committed to respecting your privacy and to protecting any information you provide to us. We regard privacy and security as a priority and make every effort to ensure that all the information provided by you is protected.
This policy respects and protects the privacy of all visitors to this web site and the parents of all children visiting this web site. This policy explains how we collect information from you and how this information is then used.
We hope that this will remove any concerns you may have about supplying information to us and make visiting The RHS Store an exciting, fun and safe experience.
THE INFORMATION WE COLLECT
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.
We receive and store any personally identifiable information you enter on the website. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, and email address.
From your purchases and other interactions with us, we obtain information concerning the specific products or you purchase.
When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for various purposes, including:
- To complete your purchase transactions
- To provide the services you request
- To send you our catalogs and other offerings by mail
- To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
- To notify you of product recalls or provide other information concerning products you have purchased
- To improve our merchandise selections, customer service, and overall shopping experience
Online credit card transactions are transmitted off-site on secure WorldPay or PayPal servers. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
COOKIES AND HOW WE USE THEM
A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us.
ONLINE ACCOUNT REGISTRATION
To make online shopping faster and easier, you may register on the The RHS Store website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.