Welcome to the RHS Store


Who is The Business Incentives Group Limited

The Business Incentives Group Limited (The BiGroup) is a company registered in Scotland under company number 347 368. Our registered office is at C/o Henderson Loggie Sinclair Wood, 90 Mitchell Street, Glasgow, G1 3NQ. The BiGroup specialise in producing and supplying high-quality merchandise, sports and leisure-wear and are committed to making online retail an enjoyable and simple experience.

The RHS Store is owned and operated by The BiGroup under licence from The Royal Highland & Agricultural Society of Scotland.

How can I contact you?

By telephone, Monday-Friday between 9.30am and 5.30pm, local UK time. Customers should call 0333 323 8979.

You may also contact us by email at stores@thebigroup.co.uk

You may also write to us at the following address: The RHS Store, The Warehouse 160 Wishart Street Glasgow G31 2HT

How can I contact The Royal Highland & Agricultural Society of Scotland?

To contact The Royal Highland & Agricultural Society of Scotland visit www.rhass.org.uk.

How long will it take my goods to arrive?

The BiGroup aims to dispatch all orders within 3 working days. Please allow up to 28 days for delivery. Where a product is not available from stock The BiGroup will contact you with an amended dispach date, and provide you with the opportunity to cancel your order.

How much is postage and packing?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Postage and packaging depends on the size of your order, and your location. The costs cover postage to the specified location and a handling charge to cover packaging.

Orders to the United Kingdom are sent First Class by Recorded Delivery. To enable us to ensure your products arrive with you safely, all our orders are sent via recorded delivery.

Orders to Europe, The United States and the rest of The World are sent by Royal Mail Airsure. Customers may select standard Airmail delivery at their own risk.

How do I place an order?

Ordering on line is easy. You simply place the items you require in your shopping cart by clicking on "Add To Cart" whenever you see an item you would like to buy. Adding an item to your shopping cart does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time in the shopping cart by clicking on "My Basket" prominently displayed on most screens. Once you have found all the items you need, go to the checkout where we will ask you to confirm your password and e-mail details if previously registered, or register by providing these details; and then pay for your purchases by following the simple instructions given there. When you have completed the checkout details you will be shown a "Final Order Summary".

For security all payment information is processed offsite on RBS WorldPay's Secure payment gateway. The RHS Store does not collect or store your credit card information.

Is there a maximum order quantity?

Yes. We will not accept orders for more than 10 units of any one individual product.

What about prices and VAT, exchange rates, and so on?

All prices on the web site are quoted in GBP (£), and include VAT (European Community Value Added Tax).

Refunds (where appropriate) of any VAT amount charged when goods are exported outside of the European Community, is the responsibility of the customer.

What payment methods do you accept?

The following credit are acceptable as payment for orders via this website: Visa, Visa Debit, Visa Electron, Master Card,Diners Club, JCB, Solo and Paypal. All payments are powered by RBS WorldPay.

What are the cancellation, returns and exchange procedures?

We want you to be pleased with your purchases from The RHS Store so we guarantee to refund any item you are not completely happy with when you return it to us in a re-saleable condition with all tags attached AND THE ORDER FORM (or photocopy) within 14 days of receipt. We may not be able to refund you without a copy of the order form. Refunds will be credited to your original method of payment. In the interests of hygiene we will not be able to accept returns on underwear, swimwear, pierced jewellery, and cosmetics unless they are of unsatisfactory quality or unfit for purpose. In addition to our returns policy outlined above you have seven working days under the distance Selling Regulations to cancel your purchase. Details of this are in our Terms and Conditions.

If an item is faulty, damaged, unfit for purpose or we have made a mistake on your delivery we will refund your delivery charge, unless the item is part of an order containing other items that were ordered by you. Delivery charges will also be refunded if you cancel your complete purchase within the seven day cooling off period.

It is important to go to the Post Office and get a proof of posting certificate, which will give you a tracking number. We cannot refund anything until we have received the goods back and will not take responsibility for any return post that does not arrive at our office or is lost in transit.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account and we will refund the card you made the purchase on. If you have any problems with refunds or your card please email stores@thebigroup.co.uk or contact us using any of the methods below and we will be happy to help.

How do I make a comment or lodge a complaint?

If you have any comments or complaints about this web site or any of the products supplied to you, please contact us by phone Monday-Friday between 9.30am and 5.30pm local UK time. UK customers should call 0333 323 8979. Customers from outside the UK should call +44 0333 323 8979.

You may also contact us by email at stores@thebigroup.co.uk

In the event of a serious complaint, please write to The RHS Store, The Warehouse 160 Wishart Street Glasgow G31 2HT